Client Services Representative

The Client Services Representative plays a vital role in establishing and maintaining a productive relationship between the company and prospective clients. Acting as a link between clients and the company, the client service representative communicates with clients and assists them, in person and over the phone, and other tasks in response to the client’s needs. To be successful, a client service representative must possess strong written and verbal communications skills, as most of the duties involve interacting with customers and clients. Requires excellent organizational skills and attention to detail. In addition, time management and multitasking skills are also important, as the client service representative may be given several different tasks at a time.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Open and update customer accounts
  • Manage large volume of incoming calls
  • Identify and assess customer issues, resolve complaint or forward to Account Manager to ensure customer is satisfied with resolution
  • Engage customers both in person and via phone/email to help with submission documents, adding or reviewing analysis requests
  • Handle invoicing inquiries, account issues, portal questions
  • Assist with shipping supplies, fulfilling portal supply orders
  • Stock supplies and kits, fill printers, send out reports
  • Work with receiving teams to contact clients as needed regarding sample or account inquiry

POSITION REQUIREMENTS

Education and Training:

High School Diploma or equivalent

Knowledge and skills

  • Customer service experience
  • Experience with Microsoft Office, including Outlook
  • Strong phone handling skills
  • Active listening
  • Strong attention to detail
  • Strong organizational and communication skills
  • Ability to multi-task and manage time effectively
  • Strong problem-solving skills
  • Self-motivated
  • Team-oriented
  • Service-oriented attitude

Job Type: Full-time

Experience:

  • client services: 1 year (Preferred)

Work authorization:

  • United States (Required)
Job Type: Full Time

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