May is here, and so are the warm temperatures. This spring we continue to see an increase in the number of new accounts and client inquiries. We have taken some steps this month to help facilitate this increase by offering clients the ability to communicate via text message. This new system is excellent for mobile devices, and it saves time versus traditional email communication.
At Midwest Laboratories we continue to upgrade our instrumentation and develop new methods for the Pet Food and Animal Feed areas. Also, we continue to update our receiving areas to ensure proper receipt and handling of samples occurs concerning our 11-building campus.
FedEx Shipping Program
The FedEx Overnight Shipping Program is a great way to manage costs and turnaround time for your sample submittal. Overnight shipping is available at a rate of $20/50 pound limit.
New Chat Option available for Clients
Midwest Laboratories clients can now send their questions via chat. Go to the Midwestlabs.com site on your mobile device and click on the chat icon in the lower-right-hand part of the screen. Your conversation is sent to our client services team where your question will be answered. You can also chat directly to Midwest Labs at 402-313-4050
In April, we introduced a new Client Experience SPRINT initiative.
Simple…respect, actionable, powerful
Proactive…caring, appreciated, impressed
Responses…professional, reflective, best
Involving…coordinated, synergistic, stronger
Noticeable…performance, promotable, reputation
Techniques…enhancement, implement, growth
I am excited about the fact that we have a way to measure our current work in a way that creates a better experience for our clients. It is a robust initiative, and we will use it as a guideline for all projects going forward.
Driving Smart Decisions
Brent Pohlman | President