Account Managers – Animal Feed/Pet Food

Animal Feed/Pet Food:  This industry encompasses Ethanol by-prod, finished feeds, forages, wet & dry ingredients, food & pet treats, food safety and shelf life.

  • Previous experience in animal feed/pet food nutrition preferred.
  • Basic knowledge of minerals, heavy metals, meat speciation, vitamins and other ingredients, as well as microbiological testing.
  • Ability to work with clients and setup appropriate testing packages.
  • Customer/Relationship-Oriented

Duties and Responsibilities:

  • Handle customer inquiries in a timely manner, troubleshooting for solutions as necessary.
  • Create and maintain databases and client specific projects.
  • Work with lab supervisors and marketing/sales department to give quotes and/or up projects.
  • Help customers with submission paperwork or portal entry.
  • Track samples through the receiving and lab areas to check progress.
  • Authorize rerun and add-on work.
  • Review and follow up with the customer regarding the report/analysis.
  • In depth knowledge and understanding of analytes, packages, and fee schedule.
  • Request and help facilitate requirements for new method development.

 

Position Requirements:

  • Analyst 2 or equivalent job experience
  • Minimum 1 year experience in an customer service role

 

Knowledge and skills:                     

  • Strong computer and analytical knowledge, good knowledge of Excel and Power Point
  • Team player
  • Strong communication
  • Ability to learn new technology and systems quickly
  • Ability to prioritize daily workload and additional tasks as needed

 

Some travel maybe required to meet clients during and outside normal business hours.

Job Type: Full Time

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